April 2026 — Fast Company has explored how better design can ease long airport security lines. The discussion features insights from Ty Osbaugh of Gensler.
Design as a Solution to Congestion
Airports continue to face rising passenger volumes. As a result, long security lines remain a major challenge. However, Osbaugh explains that design can play a key role in solving this issue.
Instead of expanding space alone, airports can improve layout, flow, and user experience. This approach helps move passengers more efficiently through checkpoints.
Improving Passenger Flow
According to Osbaugh, small design changes can deliver big results. For example, clearer wayfinding helps passengers move faster. Similarly, better queue layouts reduce confusion and delays.
In addition, flexible screening areas allow airports to adjust to peak travel times. This ensures smoother operations during busy periods.
Balancing Security and Experience
Airport security must remain strict. However, design can make the process feel faster and less stressful.
Osbaugh notes that thoughtful planning improves both efficiency and passenger comfort. Therefore, airports can maintain safety standards while enhancing the travel experience.
Future of Airport Design
As global travel demand grows, airports must adapt quickly. Consequently, design-led solutions will become more important.
Gensler continues to focus on creating smart, user-centered airport environments. These designs aim to reduce wait times while improving overall efficiency.
